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Our return policy lasts 14 days and if 14 days has gone by since you received your purchase/gift unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it in and it must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Goods exempt from being returned:
Sale and/or discounted items, personalised items, free gifts and/or promotional items.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item/gift that is returned more than 14 days after delivery.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 10 days of receipt.

Late or missing refunds (if applicable):
If you haven’t received a refund yet please contact us at .

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Defective or damaged items (if applicable):
We only replace items if they are defective or damaged.

Exchanges (if applicable):
If you need to exchange your item for the same item in a different colour or size, please email us at and send your item to PO Box 450, East Maitland, New South Wales, AU, 2323.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you so you will need to provide us with your email address.

If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send the gift card to the gift giver who will find out about your return.

To return your product, you should mail your product to PO Box 450, East Maitland, New South Wales, AU, 2323.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a faulty item, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.